Refund Policy

Free credits

Every account starts with 5 free optimization runs — no payment involved, so there's nothing to refund there. Use them to confirm Énroute works for your data before buying credits.

Purchased credits

• Credit purchases are generally non-refundable once the credits have been added to your balance, since a credit only gets consumed when you actually run or re-optimize a job.
• If a payment was captured by Cashfree but the credits never appeared in your account (a failed or stuck transaction), contact us and we'll investigate and either grant the credits or refund the charge — whichever resolves it.
• If an optimization run fails on our side (the optimizer errors out or returns no result) after a credit was deducted, that credit is not meant to be charged for a failed run — contact us with the run details and we'll restore the credit.
• Duplicate or accidental charges (e.g. a double-submitted payment) are eligible for a full refund of the duplicate amount.

How to request a refund

Email marketing@theagenticuniverse.com with your account email, the approximate date/time of the transaction, and what happened. We aim to respond within 2 business days.

Processing time

Approved refunds are issued back to the original payment method via Cashfree. Depending on your bank or card network, it can take 5–10 business days to reflect after we initiate it.